Privacy Notice

ALDAFA Transportes S.A. de C.V. ("ALDAFA", "we" or "our") is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, share and protect the personal data provided through our services, including our website (https://www.aldafa.com.mx) and our mobile applications, as well as any other digital service we may offer in the future.

1. Information we collect

We collect personal data to provide an efficient, personalized and secure service. This includes:

1.1 Data collected on the website

• Full name (first name, paternal surname, maternal surname).
• Phone number.
• Email address.

1.2 Data collected in the mobile applications

• Personal data: name, surnames, email address, RFC (tax ID).
• Employment information: start date, position, department.
• Banking information: bank, card number, CLABE.
• Additional information: address, postal code, mobile number (when provided).

2. Purpose of data use

We use the collected data to:

• Provide services: manage requests, access and features.
• Communication: send notifications, updates and relevant offers.
• Legal compliance: respond to legal and regulatory requirements.
• Service improvements: analyze technical data to optimize our website and applications.

3. Data sharing

We do not share personal data with third parties except in the following circumstances:

• Service providers: companies that help us operate our systems or services (e.g., cloud storage, messaging services).
• Legal obligations: in response to judicial or regulatory orders.

4. Data security

We implement administrative, technical and physical measures to protect personal information against unauthorized access, loss or alteration. These measures include:

• Encryption of sensitive data.
• Access control and secure authentication.
• Constant monitoring of our platforms.

5. Data retention and deletion

We retain personal data for as long as necessary to fulfill the stated purposes or as required by applicable laws. Users may request the deletion of their data by contacting us through the indicated channels.

6. User rights

As a user, you have the right to:

• Access the personal data we store about you.
• Request corrections or updates to your information.
• Request the deletion of your data, except where we have a legal obligation to retain it.
• Revoke consent for the processing of your data.

To exercise these rights, email us at soporte@aldafa.com.mx.

7. Use of cookies

Our website uses cookies to analyze traffic and improve the user experience. See the details in our Cookie Policy.

8. Third-party links

Our website or applications may contain links to third-party sites. We are not responsible for the privacy practices or the content of those sites. We recommend reading their privacy policies before sharing information.

9. Changes to this policy

We reserve the right to update this policy at any time. We will notify any significant changes through our website, applications or available contact channels.

10. Account and data deletion

If you wish to delete your account or the associated data, you can do so in the following ways:

• Through our mobile application: go to "Settings > Edit > Delete account".
• Through our website: visit the account deletion section and complete the request form.

When you delete your account, we will also delete the associated personal data, except in cases where we are required to retain it for legal, security or fraud-prevention reasons.

Data that will be deleted:

• Login information: username, password, email address.

Data that may be retained:

• Records necessary to comply with legal and regulatory obligations.
• Data required to prevent fraud or system abuse.

11. Covered applications

This Privacy Policy applies to all mobile applications developed by ALDAFA, including, among others, FinancialBox.

12. Contact

If you have questions or concerns about this Privacy Policy, you can contact us at: soporte@aldafa.com.mx.